Refund policy

Returns

We offer a 30-day return window from the date you receive your item. To be eligible, your item must be unused, in its original condition, and in its original packaging with any tags attached. Proof of purchase is required.

To initiate a return, please contact us at thejointsmw@gmail.com before sending anything back. Returns sent without prior authorisation will not be accepted.

Once approved, we will provide a return shipping label and full instructions. Items should be sent to:

The Joint, Lane Arms, Walsall, WS2 0DU, United Kingdom
+44 7507 691 836

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately at thejointsmw@gmail.com so we can resolve it promptly.

Non-Returnable Items

The following cannot be returned: perishable goods, custom or personalised items, personal care products, and items marked as final sale or gift cards. Please contact us before purchasing if you have questions about a specific item.

Exchanges

We recommend returning your original item and placing a new order once the return is accepted. This is the fastest way to get the correct item.

EU Customers — 14-Day Cooling Off Period

If your order is shipped to the European Union, you have the right to cancel or return it within 14 days of receipt, for any reason. The item must be unused and in its original packaging with proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you of the outcome. Approved refunds are processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the refund.

If 15 business days have passed since your refund was approved and you haven't received it, contact us at thejointsmw@gmail.com.